Websites are said to be the business card of the company in today’s world. If taking this thought into account, first impressions are not made during the first handshakes but when the customer first enters the website. If the company has not recognized the importance of their website and shared this knowledge throughout the organization with working tools, it can lead to poor development and administration of the website. Then the output can be an unsatisfactory website which can already at that stage drive off the potential customers.
Nowadays the website and graphic design markets provide a large variety of experts that can help the company create a website for them but it is not merely enough that the experts know what they are doing and they have they’re project process. The businesses as the customer in these projects are required to give their input as well and it could be noted that long before the experts are brought in, the business must have already sat down and thought about the web site in detail.
In this thesis, I will concentrate on the creation of a new internal website development and administration process for business from a technical project manager’s point of view. The process is not meant for the experts to use but only for the internal use which will be applicable to the experts’ way of running a website project. I will look at the current processes as well as past projects and combine that knowledge with an on-going website creation project. Throughout the project I will be making improvement changes to the process and in the end based on my overall review of all the knowledge I have gathered, I will present an improved website development and administration process for any business.
As the output I will present a new website development and administration process that will support my work as the technical project manager but also the business as well when a new website project begins. The renewed process is to provide more consistent and stable developing and administering of the company’s websites.
Business challenge
Websites are a crucial communication channel for businesses. A business cannot survive without a website nowadays for it is the main channel for the company to provide exact correct information for site visitors and potential customers. For a company to be able to create websites by which they reach their target groups, it not only requires the work of web development experts but also the commitment from the business itself. By it is meant that not only do the experts need exact and clear processes to be able to create a successful website but also the business must have internal processes in place.
The challenge, which is faced at business, is that the company is missing a clear internal website development process for the business. In today’s world it is merely not enough that the web developer experts understand website development and the processes but it is also important for organizations to have an internal process in place which is developed from the business point of view and for internal use.
The lack of the internal process clearly has created an environment where the websites are experiencing difficulties due to poor planning; they are paying extra for fixing the issues found and the internal knowledge on what the website consists of is not there. It is clear that missing the internal process for website development is causing challenges within the company. With creating a new internal website development process the challenges can be reduced and in the future make the work more seamless and stable with also growing the knowledge internally on the website environment and the specific sites themselves.
By: Saabsoft
